Have a question? We have an answer! Take a look at our list of frequently asked questions below to see if your question is answered here. Don't see what you're looking for? Shoot us an email: firstname.lastname@example.org.
Q. Are your parts really original parts?
A. Yes! All of the parts and accessories we sell are genuine, new, original parts—straight from the manufacturer.
Q. Can you help me find a particular part?
A. We can certainly try! Feel free to contact us with your VIN number and we'll do our best to help!
Q. Where do I find my VIN number?
A. There are several places one can find their VIN including insurance cards and title records. But if you want to go straight to the source, check on the vehicle itself, either on the driver's side dashboard (viewable through the windshield), or on the driver's side door jamb. Need a visual? Check out this great resource: https://www.carmd.com/wp/where-is-my-vin/
PART FITMENT QUESTIONS
Q. How do I know if a certain part will fit my car?
A. Our website alone CANNOT guarantee proper fitment. Just because it says it'll fit, doesn't mean it'll necessarily fit your model. Even if you search with your VIN, there are just too many variables that our website can't take into consideration. If you're not sure, please contact us with your VIN and we can look it up for you! Or at the very least, we recommend entering your VIN at checkout (the box to do so is located right after you select your shipping method) and we will manually check that everything fits your VIN against the manufacturer's database. And if anything's wrong, we will send you an email alerting you to this with our proposed changes.
Q. Which side is "Left" and which side is "Right"?
A. It is always based on which side of the car it's found from the perspective of sitting in the car. So "Left" is the Driver's Side and "Right" is the Passenger's Side.
Q. How do I know which country my car was built in?
A. Sometimes the same model built in a different country uses different parts. So this is good to be aware of! And the Vehicle Identification Number (VIN) is the key to knowing everything about your car. This 17-character string of numbers and letters is uniquely assigned to each vehicle, and the first digit indicates the country of origin. Here are some common codes with their associated country:
"1", "4", or "5" — United States
"2" — Canada
"3" — Mexico
"J" — Japan
SHIPPING AND TRACKING QUESTIONS
Q. How quickly can you ship this part?
A. Fairly quickly! But please keep in mind that our website does not indicate stock; it indicates availability. So it really depends on what you're ordering. The vast majority of our parts ship out within 1-3 business days. But there are occasions where we'll need to special order a product from one of our distribution centers across the country. In those instances a part will generally ship within 3-5 business days. Once your order is placed, you will be notified of the shipping timeframe via email. If you have any questions, please feel free to contact us!
Q. Do you ship internationally?
A. Currently we only ship to the United States and Canada.
Q. I live in the area. Can I pick up my parts locally from your warehouse?
A. No, I'm sorry. Our license only allows us to ship orders. No local pickups.
Q. Do you offer free shipping?
A. No, free shipping is not an option I'm afraid. These are real costs we incur which the sale of parts does not cover. Charging shipping costs allows us to keep our prices low.
Q. Where's my order?
A. The first thing to check is your tracking number. Have you received one? If not, then it likely hasn't shipped just yet. But if you did receive a tracking number, then checking it will show you where your package is en route. Once your order leaves our warehouse it is in the hands of the shipping carrier and you'll want to reach out to them for specific questions regarding delivery timeframes.
Q. I never received my package. Where are my parts?
A. If your tracking information shows that your package was delivered, but you don't see it...
- Did you enter the correct shipping address?
- Do you see any delivery attempt notices?
- Look around the delivery location; maybe they placed the package at a different door than usual.
- Check with those in your household and neighbors to see if they grabbed it by accident
- If you live in an apartment, have you checked with the main office?
- Give it 36 hours—in rare cases packages may say delivered up to 36 hours prior to arrival.
- Do you have reason to believe it was stolen? A police report would be in order in this instance.
If all else fails, please contact us and we will do our best to help. But please be aware that we are not responsible for lost or stolen packages.
Q. My package was "Returned to Sender." What now?
A. Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, you will be issued a full refund (less shipping charges). We cannot re-ship orders that are returned to us as undeliverable. If you still wish to purchase these parts, you are welcome to place a new order on our website.
Q. Why was my tracking number cancelled?
A. When you see a cancelled tracking number it does not mean your order was cancelled. It just means that for some reason the original tracking number had an issue and we needed to create a new one. If you didn't receive a new number, please contact us and we'll get that for you.
Q. How do I cancel my order?
A. As long as your order hasn't shipped you may request an order cancellation for a full refund by contacting us. (On rare occasions an order is not cancelable, but we will let you know if that situation were to arise.)
Q. Why haven't I gotten any emails or communication about my order?
A. If you haven't received any emails or order confirmations from us, please check your spam folder and add us to your contact list. If nothing's there, then it's possible a wrong email was entered on the order. Pleasecontact us with your order number and full name and we'll do our best to help figure it out for you!
RETURNS AND ORDER ISSUES
Q. Can I return my order?
A. Maybe! All return requests must be made via email within 30 days of delivery, and must meet certain criteria to be eligible. Electrical items (including, but not limited to: fuses, key fobs, battery cables, sensors, modules, etc) CANNOT be returned; nor can liquids (such as coolant or transmission fluid); nor can parts you've attempted to install; nor can parts that no longer have their original packaging. To learn more, please read over our full Return Policies here: https://www.oempartsource.com/return-policy
Q. Can I exchange my order for something else?
A. No, we cannot do outright exchanges. A new order will need to be placed for the new part and the wrong part will need to be returned following our standard Return Policies.
Q. The part I received doesn't fit my vehicle. What do I do now?
A. Please contact us with your order number and brief explanation of the situation; we'd be happy to help figure this out for you.
Q. I ordered the wrong part. What do I do now?
A. We understand that mistakes happen. Go ahead and start a return request following our Return Policies and we'd be happy to help do what we can to get you the correct part.
Q. The part I received isn't what I ordered. How can we fix this?
A. We're sorry to hear about that! Please send an email to email@example.com with pictures of the wrong part and part number(s) in question so that we can see what happened and we'll go from there.
Q. I'm missing part of my order. Where is it?
A. Please check the box and packaging material closely and thoroughly. Sometimes small parts will get lost in the packing material, be wrapped in packing material, or be taped or stapled to another part. Still can't find it? It's possible that it's coming in a separate shipment and will arrive within a day or two, if not today. A few days have gone by and nothing else arrived? Contact us and we'll see what's going on!
Q. I received a damaged part. Can I get a replacement?
A. We're very sorry to hear that your part arrived damaged! Please send an email to firstname.lastname@example.org within 48 hours letting us know what and to what extent your part(s) is damaged. We will need pictures of the damage along with pictures of the box to ascertain if the damage was possibly caused during shipping.
Q. How do I return my core for a refund?
A. We'd be happy to help with your core return. A few things, though, are required for a core to be accepted by the manufacturer: 1) It must be the original part from the vehicle that's being returned; it cannot be an aftermarket part you've replaced. 2) It needs to be sent back in the same box and packaging that the new one arrived in. 3) It must be sent back within 30 days of receipt of the new one. If you meet those criteria, then please contact us and we'll go from there.